No-Return Policy

At Ketojiak, we prioritize the quality of our products and the satisfaction of our customers. Due to the perishable nature of our ice cream and food products, we do not accept returns or exchanges under any circumstances.

Policy Details:

  1. All Sales Are Final: Once a purchase is made, it is considered final, and no returns, exchanges, or refunds will be issued.
  2. Quality Assurance: We take every measure to ensure our products are of the highest quality when they leave our store. In the unlikely event that you receive a damaged or defective product, please contact us immediately upon receipt for further assistance.
  3. Reporting Issues: If there is an issue with your order, please contact us at 8726 7078 or email us through our website www.ketojiak.sg within 24 hours of purchase. Include a description of the issue, your order details, and photos if applicable.
  4. Order Modifications: Changes to your order (e.g., flavors or quantities) can only be made before the order is finalized. Please ensure that all order details are correct before confirming your purchase.

Thank you for your understanding and for choosing Ketojiak!